Return policy


 

 

We have a 365-day return policy, which means you have 365 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at smartbaity@gmail.com.or by whatssap on the number +971563622271 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at smartbaity@gmail.com.or by whatssap on the number +971563622271


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to make sure you get what you want is to contact us, and once the return is accepted, you have the option of choosing the same product as yours or purchasing a different product paying only the difference.


Refunds
Smartbaity refunds by voucher valid for 30 days or a total exchange of the product purchased by the conditions mentioned above